You will be taken to AccorHotel’s own careers page to apply. Job ID 744000153463820.
Job description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are seeking an enthusiastic and detail-oriented Guest Service Associate - Housekeeping to join our dynamic team in Mumbai, India. In this role, you will be the backbone of our guest experience, ensuring that every room and public area meets our high standards of cleanliness and comfort. You will work collaboratively with the housekeeping team to deliver exceptional service while maintaining a professional and welcoming demeanor. This position offers the opportunity to make a meaningful impact on our guests' stays through your dedication to excellence and attention to detail.
Attend daily briefings and take on assigned tasks with enthusiasm and commitment
Clean and maintain assigned areas of responsibility according to established hotel standards and procedures
Understand and respect different guest levels, including VIP guests, and room categories to provide customized service
Replenish guest supplies promptly and respond to guest requests in a timely and courteous manner
Report any damage, malfunctions, or maintenance issues in guest rooms or public areas to your Supervisor immediately
Maintain all equipment in a proper state of cleanliness and functionality
Maintain accurate section room reports and daily productivity reports to track progress and efficiency
Report lost and found articles to the housekeeping office immediately and handle them with care
Address guest complaints tactfully and professionally, escalating concerns to your Supervisor when necessary
Report any unusual behavior or suspicious activities observed in guest rooms, floors, or public areas to your Supervisor
Record room status in your allocated section accurately and update systems as required
Carry out valet services when needed, including linen delivery and laundry order processing
Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
Attend all assigned briefings, meetings, and training sessions to stay current with hotel policies and procedures
Maintain a high standard of personal appearance and hygiene at all times
Establish and maintain positive, collaborative working relationships with colleagues and management
Perform additional reasonable duties as assigned by management to support team objectives
**Required Qualifications:**
Minimum Higher Secondary (12th Pass) or equivalent education
Strong time management and organizational skills with the ability to prioritize multiple tasks
Team-oriented mindset with a positive, professional, and customer-focused attitude
Excellent interpersonal and communication skills to interact effectively with guests and colleagues
Attention to detail and commitment to maintaining high standards of cleanliness and service
Physical stamina and ability to perform repetitive tasks in a fast-paced environment
Flexibility and adaptability to changing priorities and work schedules
Basic computer literacy for recording room status and accessing hotel systems
Problem-solving abilities and resilience in handling challenging situations
Knowledge of hotel fire and life safety procedures and emergency protocols
**Preferred Qualifications:**
Diploma or Certificate in Hotel Management or Housekeeping
Previous experience in housekeeping, guest services, or hospitality industry
Familiarity with hotel management systems and housekeeping software
Multilingual abilities to communicate with diverse guest populations
