The role will be responsible for providing end-to-end HR operations support to employees across the employee lifecycle. The incumbent will act as a key point of contact for employee HR queries, ensure timely completion of HR processes and documentation, maintain accurate employee information, and coordinate with various HR teams to deliver a smooth employee experience.
For a Management Trainee, the role will provide structured exposure to core HR operations, while a Senior Executive will be expected to independently manage assigned HR processes and employee support activities.
Key Responsibilities
1. Employee HR Support
Act as a first point of contact for
employees on routine HR-related queries.
Provide support on HR policies, processes,
employee records, benefits and HR documentation.
Coordinate with relevant HR teams for
resolution of employee requests and queries.
Track employee queries to closure within
defined timelines.
Ensure employees receive clear, accurate, and
timely responses.
2. Employee Lifecycle Management
Support HR operational activities across the employee lifecycle, including:
Joining and onboarding documentation
Employee master data creation and updates
Confirmation and probation-related processes
Transfers, promotions and role/designation
changes
Employee personal and bank detail updates
Leave and attendance-related support
Employee letters and certificates
Separation and exit documentation
Full & Final Settlement coordination,
wherever applicable
3. Onboarding & Documentation
Coordinate with Recruitment, HRBP and other
teams for smooth onboarding of new employees.
Verify and maintain joining documents and
employee records.
Facilitate completion of joining formalities.
Ensure timely creation/update of employee
information in the HR system.
Maintain employee files and documentation in
accordance with internal requirements.
4. HRMS & Employee Data Management
Update and maintain accurate employee
information in the HRMS.
Process employee data changes based on
appropriate approvals and supporting documents.
Conduct periodic checks to ensure completeness
and accuracy of employee records.
Support employees in resolving HRMS-related
operational queries.
Maintain confidentiality and appropriate
controls while handling employee information.
5. Payroll & Benefits Coordination
Provide required employee data and HR inputs
to the Payroll/Compensation team within defined timelines.
Coordinate on employee changes that may have
payroll implications.
Support employees on routine payroll and
benefits-related queries by coordinating with the concerned teams.
Validate relevant HR inputs before sharing
them for payroll processing.
6. Employee Letters & HR Documentation
Coordinate the preparation and issuance of employee-related documents such as:
Appointment / employment documentation
Confirmation letters
Transfer letters
Promotion / designation change letters
Salary-related letters, where applicable
Experience / relieving letters
Employment certificates and other standard HR
letters
Ensure appropriate approvals and documentation are maintained.
7. Separation & Exit Support
Support resignation and separation processes.
Coordinate exit documentation and clearance
requirements with employees and internal departments.
Ensure employee records are updated
appropriately following separation.
Coordinate with Payroll/HR teams for Full
& Final Settlement inputs.
Maintain complete separation documentation.
8. HR MIS & Reporting
Maintain HR operational trackers and reports.
Prepare periodic MIS on employee data and HR
transactions.
Track pending employee requests and process
TATs.
Support data requirements for HR reviews,
audits and management reporting.
Ensure accuracy and consistency of HR data.
9. Process Compliance & HR Governance
Follow defined HR policies, SOPs and approval
processes.
Maintain proper documentation and records for
HR transactions.
Support HR audits and provide required
employee records/documentation.
Maintain strict confidentiality while handling
employee and organizational information.
Identify recurring employee issues and suggest
improvements to HR operational processes.
10. Employee Experience & Process Improvement
Provide a professional, approachable and
service-oriented experience to employees.
Identify opportunities to simplify HR
processes and improve turnaround time.
Support digitization and automation of routine
HR operational processes.
Participate in HR projects and process
improvement initiatives.
Key Deliverables / KPIs
Timely resolution of employee HR queries
Adherence to defined HR process TATs
Accuracy of employee master data
Completion and accuracy of employee
documentation
Timely onboarding and employee lifecycle
transactions
Accuracy and timeliness of payroll-related HR
inputs
HRMS data quality
Timely closure of separation documentation
Audit and process compliance
Employee service quality
Reduction in repeat queries/process errors
Candidate Profile
Education
MBA / PGDM / Master’s degree in HR / Human
Resources Management preferred
Graduates with relevant HR exposure may also
be considered depending on the level
Experience
0–3 years of experience in HR Operations, HR Shared Services, Employee
Services or Generalist HR
Fresh MBA/HR graduates may be considered for
the Management Trainee position
Candidates with relevant HR Operations
experience may be considered at the Executive / Senior Executive level
