Key Account Manager – IWS

ABOUT FTWZ/VAS DEPARTMENT The Free Trade Warehousing Zone (FTWZ) or Value-Added Services department at DHL Global Forwarding provides a strategic hub for international trade activities, offering specialized services to enhance supply chain efficiency. It serves as a customs-bonded area facilitating the storage, handling, and distribution of goods with streamlined customs procedures. Additionally, FTWZs often provide value-added services such as packaging, labelling, and assembly, adding further value to the logistics chain. These departments play a crucial role in optimizing trade operations, reducing costs, and ensuring regulatory compliance for businesses engaged in global trade activities.

JOB SUMMARY The Key Account Manager for IWS (Integrated Warehousing Solutions) plays a crucial role in driving the Country Regional Strategy and ensuring superior value offerings to customers. They are responsible for managing FTWZ customers and budgets for the region, developing strong business relationships, generating new income, and meeting agreed KPIs with customers. This role involves close collaboration with internal departments, such as solution design, marketing, operations, and finance, to deliver exceptional service and solutions to clients.

KEY RESPONSIBILITIES Country Regional Strategy

• Develop and execute strategies aligned with regional objectives and customer targeting.
• Ensure high exit barriers by delivering superior value propositions to customers.

Customer/Stakeholder Engagement

• Be accountable to superiors for overall performance and coordinate with peers daily.