KYC Operations Senior Lead - Platform

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere. More about our mission and what we offer.

The KYC Operations Senior Lead is responsible for overseeing multiple KYC Team Leads and their respective analyst teams. Your focus will be on driving team performance, streamlining processes, and being an advocate of the Wise values. You will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives. Wise Platform is a dedicated team within Wise—our infrastructure business. We partner with banks, fintechs, and global companies to embed Wise’s international money movement capabilities into the products their customers already use. Job Responsibilities

• Group Leadership

Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

• People management

Coach and develop a strong team of KYC Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.