Qualifications
- Education: Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.
- Experience: 15–20 years of progressive, hands-on experience across cloud operations, platform engineering, infrastructure, or data engineering — with a significant portion in production operations roles.
- 24/7 Operations Experience: Demonstrated experience owning or leading production operations in a 24/7, always-on environment. Comfort with being an escalation point for critical incidents outside business hours is essential.
- Follow-the-Sun Leadership: Proven track record managing and coordinating a geographically distributed team operating across multiple time zones, with structured handover processes and continuous coverage models.
- ITSM & Incident Management: Thorough, hands-on knowledge of ITIL/ITSM frameworks. Functional fluency with ServiceNow for Incident, Problem, Change, and Request management. Experience leading Major Incident bridges.
- Multi-Cloud Technical Stack: Deep proficiency in native services across AWS, Azure, and GCP, including container orchestration, networking, identity, and multi-cloud landing zone design.
- DevSecOps & Automation: Solid background building and maintaining automated CI/CD pipelines and reusable IaC (Terraform, Bicep), with security and compliance embedded in the delivery process.
- Data Engineering & Platform Management: Proven experience managing, scaling, and troubleshooting enterprise data platforms built on Databricks, Snowflake, Azure Synapse Analytics, and Azure Data Lake Storage (ADLS) in production. Hands-on familiarity with Astronomer (managed Apache Airflow) for pipeline orchestration at scale.
- FinOps & Cost Management: Practical experience designing data lifecycle policies and applying cost optimization strategies (autoscaling, spot instances, storage tiering, Snowflake warehouse sizing) to govern ADLS, Synapse, Databricks, and Snowflake spend.
- Stakeholder Communication: Exceptional written and verbal communication skills — able to translate complex operational and technical information into clear, concise executive-level reporting under pressure.
- Domain Context: Prior experience in the insurance or financial services sector, with an understanding of data compliance, high-availability infrastructure requirements, and privacy controls, is strongly advantageous.
Nice to Have
- Industry-recognized cloud certifications: AWS Certified Solutions Architect/DevOps Engineer, Microsoft Certified Azure Solutions Architect Expert, or Google Cloud Certified Professional Cloud Architect.
- ITIL Foundation or higher certification; practical experience applying ITIL principles in a live operations environment.
- ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist – ITSM).
- Experience running on-call rotations and structured operational handovers in a global, distributed team.
- Familiarity with Site Reliability Engineering (SRE) principles: SLOs, error budgets, toil reduction, and reliability-driven development practices.
- Snowflake certifications (SnowPro Core or Advanced: Data Engineer) or Databricks Certified Data Engineer Associate/Professional.
- Experience with Astronomer/Airflow administration: deployment, DAG lifecycle management, Celery/Kubernetes executor configuration, and alerting.
- Experience with AI-assisted operations tooling and its application in enhancing platform reliability and reducing mean time to detect.
- Background in regulated or high-compliance industries (insurance, financial services, healthcare).
Soft Skills
- Calm and decisive under pressure — able to lead major incident response without losing structure or clarity.
- Proactive communicator: surfaces risks early and keeps stakeholders informed without being asked.
- Collaborative mindset: builds trust across time zones, cultures, and functions.
- Ownership mentality: takes accountability for outcomes, not just activities.
- Strong coaching instinct: invests in the growth of team members across regions.
What Success Looks Like
- Production systems maintain target availability SLAs around the clock with no regional coverage gaps.
- Critical incidents are resolved rapidly, with structured RCAs and verified preventative actions in place.
- The follow-the-sun team operates with disciplined handovers, shared runbooks, and a culture of continuous improvement.
- Operational KPIs (MTTR, MTTD, change failure rate) trend positively quarter over quarter.
- Engineering improvements — automation, IaC, observability — measurably reduce manual toil and incident recurrence.
- Cloud and data platform spend is optimized and transparently reported against FinOps targets.
- Senior stakeholders receive clear, timely operational reporting and are never surprised by production issues.
Why Join Us?
- Be at the forefront of digital transformation in the insurance industry.
- Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.
- Work alongside experienced professionals in a collaborative, innovation-driven environment.
Why Chubb? Join Chubb to be part of a leading global insurance company! Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.
- Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
- A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026
- Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
- Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
- Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment
Employee Benefits Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:
- Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
- Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
- Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.
Application Process Our recruitment process is designed to be transparent, and inclusive.
- Step 1: Submit your application via the Chubb Careers Portal.
- Step 2: Engage with our recruitment team for an initial discussion.
- Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
- Step 4: Final interaction with Chubb leadership.
Join Us With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.
Apply Now: https://www.chubb.com/emea-careers/
