Lobby Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Purpose and Nature To oversee and manage all lobby and front-of-house operations, ensuring a professional, secure, and service-oriented environment that enhances occupant experience and maintains high standards of hospitality, safety, and compliance. Key Accountabilities and Duties Oversee the overall functioning of lobby and front office operations. Ensure a welcoming, professional, and customer-focused environment for occupants, visitors, and clients. Supervise front office staff and ensure discipline, grooming, and service standards are maintained. Manage visitor handling, access coordination with Security, and reception protocols. Coordinate with Engineering, Housekeeping, Security, and EHS teams to ensure seamless operations in lobby and common areas. Ensure timely resolution of occupant requests and complaints related to lobby/front office services. Monitor cleanliness, ambiance, and upkeep of lobby and reception areas. Ensure compliance with company policies, security protocols, IMS standards, and EHS requirements. Support safety campaigns, emergency preparedness activities, and mock drills. Maintain front office records, visitor logs, helpdesk data, and MIS reporting. Review front office assets and ensure proper maintenance and accountability. Handle escalations from occupants and provide resolution in coordination with the Campus Manager. Prepare periodic reports on lobby operations and occupant feedback. Support tenant engagement and community-building initiatives. Perform any other responsibilities assigned by the Campus Manager. Authority upervise and allocate duties to front office staff. Escalate operational, safety, or service concerns to the Campus Manager. Coordinate with service providers for operational support Recommend improvements in lobby operations, service standards, and occupant experience. OHS&W Responsibility To ensure RMZ HSE Policy is understood by self and co-workers. To ensure RMZ safety management system is implemented and communicated to the team. To ensure OHS objective are understood and individual objectives are completed as per the defined target date. To identify risk at his work place, control measures are implemented and communicated to concerned employees. Actively Participation in Employee Consultation Forum and other OH&S related meetings. To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures. To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.) To attend all the training as per TNI and Training plan. To ensure that all OH&S related documents are maintained, tracked and tracked as per assigned responsibility. IMS Responsibilities Support to achieve IMS objectives as set by management Participate in training needs and attend trainings as planned. Complying with all applicable legal requirements Maintain & retain documented information Manage changes in a structured manner Participate in mock drills Report near misses Participate in incident investigation Take corrective actions on all nonconformities including incidents/accidents if any. Undertake continual improvements People Management Responsibilities Able to execute community management operations smoothly Staff’s discipline and well being.