Manager

Operational and Technical expertise of CIP i.e. Global GRFE, SIRVAL and GSRS processes within Nielsen production factory. Responsibilities will include execution of retailer/Audit data acquisition, validation, problem-solving and associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work. This entails engaging local and regional partners like Client Ops RE,RD, Retail Services, Stat Ops, Data Science and Output Teams. Responsibilities: Manage team, SMEs, TLs and responsibilities of delivering production cycle on time with defined quality standard Handle productivity and automation targets given to the team and ensure timely delivery of these targets Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team Driving Standardization, CR Enhancement roll out in BAU and to continuously keep him/her self-updated with latest Platform updates and global initiatives In case of error, engage with stakeholders to do the right communication Own the RCA process and work with team to give proper analysis of the issue in discussion Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently Define and monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions Understand regular execution process with attention to detail and identify areas of automation and improvement with niche Technology like AI, ML etc Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities, and our analysts are often engaged in cross-department cooperation. Participate in development and drive standardization and process efficiency for method related process / application. Engage with Client Ops RE, RD, Retail Services, Stat Ops, Data Science and Output Teams to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements. Provide technical and process expertise to deployment of the Consumer Information Platform (CIP); also assist remote located resources to implement projects in the most effective way. Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline. Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.