Manager - S2P Process Excellence

Job Description : About the Function:

Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.

This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.

You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the role As Manager - S2P Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Source to Pay Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions.

This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key responsibilities and accountabilities

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.

• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.