Member Relations Manager
- Location MUM-Andheri East-Lotus Star, Mumbai, Maharashtra, India (MUMLTS)
- Experience 1-3 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to 91springboard’s own careers page to apply. Job ID Job785.
Job description
Company: 91Springboard Business Hub Pvt. Ltd.
Designation: Member Relations Manager
About the Company: At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eight cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of f lex workspace solutions in India, offering access to one of the country’s largest networks of working professionals. Our community boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media and Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large enterprise, we have something for everyone at every phase of their journey.
Key Responsibilities
- Front Desk & Customer Service:
- Greet and assist guests, members, and visitors professionally.
- Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
- Maintain a friendly and engaging environment to enhance member satisfaction.
- Member Support & Engagement:
- Address and resolve member concerns and requests efficiently.
- Assist with onboarding new members and provide hub tours to prospective clients
- Build relationships with members to foster a strong community.