Operations Analyst
- Location Bengaluru, IN
- Experience ~1-4 yrs
- Job type Full-time
- Posted 9 Oct 2026
You will be taken to ANZ India’s own careers page to apply. Job ID 1368628966.
Job description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email) meeting the needs of customers. The role requires to handle requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent Role Location: Bengaluru
Work Schedule : Early Morning Shift
What will your day look like?
As an Operations Analyst, your responsibilities will include :
- Actively support process changes within team, recommend improvements and support change culture.
- Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
- Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe.
- Keeping up to date with all communication regarding changes to bank policy and adhered to all standards.