Operations Executive - IPP

Job Title Executive Operations/Senior Operations Executive

Function Ground Operations

Reports To Hub Manager

Location

Travel Required 25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Operations Executive / Senior Operations Executive – eCommerce Operations is responsible for managing the day-to-day operational execution of the eCommerce product within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role oversees inbound, outbound and transit operations for the eCommerce product, ensuring shipment visibility, network connectivity, service quality and adherence to committed timelines. Reporting to the Hub Manager, the incumbent works closely with Linehaul Operations, Network Operations, Service Centres, Last Mile Operations and Customer Service teams to ensure efficient hub processing, timely dispatches and effective resolution of operational exceptions. The role plays a critical part in maintaining service reliability, operational efficiency and customer satisfaction for the eCommerce product across the surface logistics network. Job Purpose: To manage end-to-end hub operations for the eCommerce product by ensuring timely processing, consolidation and movement of shipments across the surface network, while maintaining operational accuracy, service quality, network connectivity and compliance with organisational standards. Key Roles & Responsibilities: