Performance and Admin Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Performance and Admin Manager is responsible for driving operational performance, reporting excellence and administrative compliance across the Cognizant account. This role ensures that facilities management and workplace services are delivered in line with contractual obligations, client expectations and JLL quality standards. Working closely with the Account Director, on-account functional leads and key client stakeholders, this role serves as the central point of accountability for performance reporting, contract governance, quality assurance and team administration. The right individual will be comfortable in a fast-paced environment and at ease with challenging the status quo in pursuit of higher standards. MAJOR RESPONSIBILITIES Performance Reporting & Contract Management

• Develop and deliver key contractual reports including Monthly Management Reports, Quarterly Business Reviews and annual performance summaries in line with the agreed governance framework.

• Ensure the contract is translated into meaningful performance matrices including CPIs, KPIs and SLAs for ongoing measurement and tracking.