Product Manager

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Product Manager - Job Description and Responsibilities

Job Description Client Services provides a world-class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization. The Client Services Digital and AI organization is dedicated to transforming and automating business processes across the end-to-end client service journey, making client and employee interactions with Visa straightforward, intuitive, and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Digital and AI team, you will play a pivotal role in driving process improvement, automation, and digitization across Client Services, spanning onboarding, implementation, configuration, testing, licensing, service delivery, issue resolution, and optimization processes. We are seeking a Product Manager to own the strategy, roadmap, and end-to-end delivery of high-impact digital, AI, and automation products that improve processes across Client Services. This role will identify and prioritize opportunities, translate complex user and business needs into scalable product capabilities, guide technical solutioning, align cross-functional stakeholders, and drive measurable outcomes in a fast-paced, cross-functional environment. The ideal candidate is a skilled product manager with deep product management experience, strong technical fluency, and demonstrated success applying rigorous critical thinking to ambiguous, multi-stakeholder problems. They have experience building and scaling AI-enabled products from discovery and prototyping through production, adoption, and continuous improvement. They will contribute to shaping the future of Client Services platforms and solutions, ensuring exceptional client and employee experiences, operational efficiency, responsible AI outcomes, resilient operations, and seamless integration with Visa systems. Responsibilities