Quality Analyst – Voice, Chat & Email (International Collections)
- Location Bangalore, KA, India; Gurgaon, HR, India; Delhi, DL, India
- Experience 2+ yrs
- Job type Full-time
- Posted 6 Oct 2026
You will be taken to Skit.ai’s own careers page to apply. Job ID 164257.
Job description
About Skit.ai Skit.ai is the pioneering Conversational AI company transforming collections with omnichannel, GenAI-powered assistants. Our Collection Orchestration Platform — the world's first of its kind — streamlines collection conversations by syncing channels and accounts, while our Large Collection Model (LCM) powers the strategy engine that optimizes interactions, enhances customer experiences, and drives stronger bottom-line outcomes for enterprises. We've been recognized with the BIG AI Excellence Award 2024, the Stevie Gold Award 2023 for Most Innovative Company (International Business Awards), and CCW's Disruptive Technology of the Year 2022. Skit.ai is headquartered in New York City. Learn more at https://skit.ai
Job Title: Quality Analyst – Voice, Chat & Email (International Collections) Location: Bangalore (100% Work from Office) Shift: 6:00 PM – 3:00 AM IST Function: Quality Assurance | Collections Operations
About the Role: Are you detail-obsessed, passionate about consumer conversations, and experienced in quality assurance for collections across voice and digital channels? Join our fast-paced, AI-powered collections team where every interaction matters — and where you'll have the unique opportunity to evaluate both human agent calls and AI-driven bot conversations side by side. We're looking for a Quality Analyst who can uphold the highest standards across voice, chat, and email interactions in a regulated, performance-driven environment, while bringing a constructive, improvement-focused mindset to feedback.