Relationship Manager - Affordable HL

Job Requirements Role/ Job Title: Relationship Manager-Affordable HL Function/ Department: Affordable Mortgage Loans. Job Purpose: '• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.

• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities: '• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.

• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities: '• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.

• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications: Graduate Years of Experience: 5-10 Years

affordable mortgage loans, customer acquisition, risk management, portfolio quality monitoring, digital adoption, team development, conflict resolution, loan processing, sales funnel management, market research, crm utilization, personal branding, financial planning, problem solving, learning agility, financial analysis, customer acquisition strategy, developing people, relationship building, data interpretation, communication & influence