Relationship Manager - Affordable Mortgage Loans

Job Requirements Role/ Job Title: Relationship Manager-Affordable Mortgage Loans Function/ Department: Affordable Mortgage Loans Job Purpose: '• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.

• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities: '• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.

• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities: '• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.

• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications: Graduate Years of Experience: 2-5 Years

affordable mortgage loans, customer acquisition, portfolio quality management, risk management, digital adoption, team development, customer service, financial advisory, loan origination, sales target tracking & reporting, market analysis, technical, credit analysis, cross selling, drive & rigour, team management, client onboarding, customer insights, lead management & channel coordination, customer orientation, loan processing, sales funnel management