Senior Engineer, Backup

Seeking a Senior Engineer, Backup to proactively monitor work queues, resolve incidents within agreed SLAs, and provide second-level support. The role involves incident analysis, ticket management, and collaboration with cross-functional teams. Ideal for candidates with moderate experience in managed services and ticketing tools.

servicenow, itil, incident management, ccna, ticketing tools, change management, disaster recovery, configuration management, root cause analysis, automation, vendor management, sap netweaver, sap hana, oracle cloud infrastructure, google cloud platform, veeam, vmware, zerto, vxrail, microsoft certified: azure administrator associate, aws certified: solutions architect associate, ibm certified system administrator - websphere application server network, project work, trend analysis