Senior Executive - Operations (BDO)

Job Title Sr. Executive – RSP / BDO Operations

Function Operations

Reports To Branch Operations Head

Location Regional HQ (multi-state coverage)

Travel Required 25% ☐ 50% þ 75% ☐

About DHL Blue Dart Express India

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong. Position Overview:

The role is accountable for the operational performance, service quality, governance and sustainability of the Regional Service Provider (RSP) and Blue Dart Office (BDO) network across multiple states and non-metro / remote markets. The network operates through a combination of franchise / service-partner locations, outsourced manpower and lean Blue Dart-operated offices, typically serving markets where shipment volumes do not require a full-scale Blue Dart facility. The role ensures that customers in these markets receive consistent Blue Dart service standards irrespective of whether operations are delivered through a partner, contractor-supported office or lean Blue Dart location. Owns regional governance of RSPs and BDOs covering pickup and delivery performance, shipment connectivity, operational compliance, partner capability, manpower productivity, customer experience, cost effectiveness and business continuity. Acts as the regional anchor between RSP / BDO locations and Area / Branch Operations, PUD, Hub, CPU, Customer Service, Commercial, Finance and other functions to ensure reliable service delivery across the extended network. Job Purpose: