Senior Manager - Strategic Planning
- Location Gurugram, HR, India
- Experience 3+ yrs
- Job type Full-time
- Posted 7 Oct 2026
- Qualification Master's (Engineering) / Bachelor's (Engineering)
You will be taken to American Express’s own careers page to apply. Job ID 26014926.
Job description
The American Express mission is to be the world’s most respected service brand. Within American Express, Global Servicing (GS) plays a central role in helping the company achieve that vision, with an interconnected team of nearly 30,000 employees and partners operating in 22 markets around the world, all focused on serving our customers and shareholders. Within Global Servicing (GS), the Global Servicing Strategy & Transformation team (GSST) is responsible for providing strategic and executional support for Global servicing creating, advising and implementing cross business unit strategies that deliver on our key goals of driving operational effectiveness, customer outcomes and revenue for American Express. Within GSST, the Servicing Engineering & Optimization (SEO) team is responsible for devising and implementing near- and long-term, cross-GS strategies, programs and products that deliver on our key goals of elevating customer servicing experience, improving operational efficiency, and driving revenue for the Blue Box.
Responsibilities
Reporting to the Director of SEO, the responsibilities of this role include:
- Responsible for conducting structured analysis to inform and build business strategy including identifying and synthesizing opportunity areas and risks backed by data