Specialist, Engineering Services

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

· Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions. · He will have overall responsibility for maintenance and operations, occupancy services and helpdesk. · Ensuring all services are performed as per Standard Service Specifications · Complaint Management. · Manage critical relationships with client, residents and key vendors · Ensure that entire staff maintains a critical eye on all aspects of building physical care. · Solving Resident Queries & Escalations · Source required vendors for works make necessary comparison take up for approval from the client · Monthly review meeting with Client, Vendors & staff. · Interview, select, hire, supervise and review qualified building operation and management staff. · Planning, participating & support in Client events. · Monitoring Elevator complaints- Escalations & Timely Resolutions. · Ensure that all client deliverables are submitted in a timely manner. · CAM defaulters - action plan and progress. AMC & Vendors agreements review & renewals process. · Vendor management · Assisting and advising All department HOD’s and team members. · Ensuring Circulars and awareness to the residents. · Monthly MMR submission to the client. · Ensure the team to be aware of SCOPE/UNSCOPE work. · Supporting client in projects. · Working towards the MOM closures.