You will be taken to AT&T’s own careers page to apply. Job ID 100014108160.
Job description
Job Responsibilities
Serve as offshore lead for load testing and test tool operational support activities.
Provide technical support for certification, regression, performance, and service validation activities utilizing AT&T-approved testing platforms.
Ensure load generation, traffic simulation, performance testing, and automation platforms are available, configured, and operational to support testing demands.
Perform troubleshooting, triage, and resolution of tool, environment, infrastructure, and platform issues impacting testing activities.
Coordinate with testing teams, NF owners, project teams, vendors, lab operations, automation teams, and onshore counterparts to resolve support requests and operational issues.
Support onboarding, enablement, and adoption of testing tools, automation platforms, and operational processes.
Monitor tool health, platform performance, capacity utilization, and operational readiness across lab and production environments.
Manage and prioritize support requests, incidents, defects, and enhancement activities to ensure timely resolution and service continuity.
Support software upgrades, patching, deployment, maintenance, and lifecycle management of testing platforms and associated infrastructure.
Ensure operational procedures, documentation, knowledge articles, and support processes remain current, accurate, and effective.
Drive automation-first operational practices and identify opportunities to improve efficiency through automation and self-service capabilities.
Provide status reporting, operational metrics, risk assessments, and escalation management to leadership and stakeholders.
Support 24x7 operations through follow-the-sun coordination and structured handoffs across three global regions: US, Europe, and India.
Partner with vendors and internal engineering teams to resolve complex technical issues and improve platform reliability, scalability, and performance.
Support capacity planning, benchmarking, performance analysis, and continuous improvement initiatives for testing and simulation platforms.
Job Qualifications / Required Qualifications
Experience leading or coordinating complex testing, operational support, or platform support activities.
Strong understanding of automation-first testing and operational practices.
Familiarity with Linux, virtualization, Kubernetes, cloud-native platforms, and telecom lab infrastructure.
Experience with automation frameworks, AI-assisted operations, and performance analytics platforms
Additional Job Information This is an offshore role that requires daily collaboration with U.S. stakeholders, including overlapping work hours to ensure effective partnership and meet business needs.
Weekly Hours: 40 Time Type: Regular Location: IND:KA:Bangalore / Epip Area, Hoodi Village, Whitefield Rd - Eqp: Plot 111/112, Epip Area, Hoodi Village, Whitefield Road AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
