Sr. Product Manager

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Description Client Services provides a world-class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization. The Client Services Digital and AI organization is dedicated to simplifying and automating end-to-end business processes across the client lifecycle and making client interactions with Visa straightforward, intuitive, and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of this team, you will play a pivotal role in transforming cross-functional Client Services processes through scalable products, intelligent automation, and AI-enabled solutions. We are seeking a Senior Product Manager to lead high-impact digital, automation, and AI products that improve Client Services processes across the client lifecycle, including integrations between enterprise platforms and internal and external systems. This role will own product strategy, discovery, solution design, roadmap prioritization, and execution across a portfolio spanning multiple business domains and cross-functional teams, driving measurable client, employee, risk, and operational outcomes in a fast-paced environment. The ideal candidate is a senior product leader with exceptional execution skills, technical and AI fluency, and a record of solving complex enterprise challenges. They apply rigorous critical thinking, customer empathy, and user-centric design; make sound decisions with incomplete information; influence executive stakeholders; lead large-scale, cross-functional initiatives; and translate ambitious visions into measurable outcomes. This role requires a leader who can operate effectively across business, product, design, technology, and operations teams while maintaining a relentless focus on user experience, business value, and delivery excellence. The successful candidate will help shape the future of our platforms by driving intelligent automation, AI-enabled experiences, and seamless integrations that improve productivity, scalability, and client outcomes, and will provide portfolio-level guidance and mentorship that elevates product management capability across the organization. Responsibilities