Supervisor Training and Quality

Job Title: Supervisor Training and Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Essential Functions/Core Responsibilities

Training Supervision

• Identify training needs through performance data, feedback, and business goals.

• Design, implement, and evaluate training programs and workshops.

• Supervise trainers and ensure consistency in content delivery and facilitation.

• Maintain training records and ensure compliance with mandatory learning requirements.

• Monitor training effectiveness through assessments, feedback, and performance metrics.

• Collaborate with department heads to align training with operational goals.

Quality Assurance

• Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.

• Supervise quality analysts and ensure timely audits and feedback loops.