Training Product Support Engineer

Job Description: Position Overview A Product Support Engineer acts as the technical bridge between customer support, product management, and core engineering teams, diagnosing complex software issues and contributing in improving product reliability. ACCOUNTABILITIES : Responsible for the training products support including their deployment (initial, evolution and upgrades) in all training domains - Cabin, Flight, Maintenance and Structure.

• Ensures integrity of Airbus training products delivered to Airbus Training Centers, Partners and Customers
• Resolving training product related support requests and incidents received from the internal and external users
• Ensures transnational coordination between stakeholders of various teams like - training centers, business domains, product development, sales & marketing, quality and customers
• Support development team for the delegated activities like training products validation, product communication management and consolidating the customer feedbacks
• Contributes to overall customer satisfaction of the training product by coordinating with other stakeholders and maintaining a close relationship with internal stakeholders and customers
• Act as focal point for required training product - coordinating with different domains within training organization, Airbus Digital, Skywise support teams and subcontractors
• Administration of the cloud platform to manage the various functionalities related to Airbus training products.