VST-Sales Officer

Job Title: VST-Sales Officer

Job Details: Business Unit: Virtual Sales Team: NA Reports to: Team manager- VST Location: Pan India Job Function: Sales Role Type: Individual Contributor No of direct repartees: Nil Travel Required: No Job Band Range: E1 – E2 JD Created date: 13-09-2022 JD Updated date: 11-12-2025 Version No: 4.0

Job Purpose: Represent the Bank and present eligible products to non-managed customers. Educate customers on the Bank's digital products. Identify the right product, explain features/benefits, and sell for revenue generation.

Job Responsibilities: Quantitative: Achieve monthly unit, value, and income targets across product lines. Educate customers on product lines and provide suitable products. Maintain month-on-month productivity on allocated product lines. Contribute to overall channel achievement. Customer Communication: Contact non-managed customers using calling scripts to offer products. Engage customers with probing questions to understand requirements. Explain product features & benefits during customer onboarding. Pitch multiple products to increase customer product holding. Qualitative: Ensure effective interaction and communication, capturing correct customer dispositions. Implement feedback from supervisors/unit managers/training managers on call quality. Maintain Time on system as per KPI. Ensure Minimum RPC on a daily/monthly basis. Digital Product Penetration: Educate customers on digital products. Showcase value and convenience of digital products. Increase digital penetration within the non-managed customer base. Push digital penetration for contacted customers. Audit and Compliance: Adhere to all laid down guidelines for Calling. Ensure all tele-calling and product regulatory compliance are met. Adhere to all product guidelines. Follow guidelines on floor discipline and dialer hygiene parameters.