AI/ML Engineer

Role Name: ML Engineer At Kapture CX, we are looking for an ML Engineer in our AI/ML Team.

Who are we? Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about? This is a model-first role where you will research, design, fine-tune, and evaluate AI models powering our conversational call agent platform. You will work across the full model development lifecycle — from understanding problems deeply and generating training data to implementing cutting-edge finetuning techniques and delivering production-ready models.

Sounds interesting? Here’s a more detailed description of what you will do in this role: You will research, evaluate, and select foundation models (LLMs, ASR, TTS) based on performance and production constraints. You will develop end-to-end finetuning pipelines using techniques such as SFT, DPO, LoRA, QLoRA, and other efficient methods. You will design and implement robust evaluation frameworks including ASR metrics (WER/CER), TTS quality metrics (MOS/UTMOS), and LLM task-specific benchmarks. You will architect synthetic data generation pipelines to create scalable and high-quality training datasets. You will collaborate with MLOps teams during model handoff, ensuring clarity on model characteristics, inference requirements, latency, and quantization considerations. You will adapt models for Indian language and accent diversity, including Hindi, Hinglish, and regional variations. This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.