Technical Product Manager

At Kapture CX, we are looking for a Technical Product Manager in our Customer experience Management Team.

Who are we? Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about? We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery projects. This role acts as the link between the client, delivery, and product teams—responsible for ensuring smooth implementation, issue resolution, and alignment with the overall AI product ecosystem.

Sounds interesting? Here’s a more detailed description of what you will do in this role:

• Review project plans to identify any gaps in deliverables, timelines, or dependencies.
• Provide solution recommendations for custom client requirements or new use cases.
• Participate in client discussions as a product expert, ensuring clarity on capabilities and

solution design.

• Collaborate with backend and tech teams to troubleshoot and resolve project-related