Technical Operations Engineer– Enterprise Customer Success
- Location Bengaluru, KA, India
- Experience ~2-6 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to Kapture CX’s own careers page to apply. Job ID 154902.
Job description
Kapture CX, founded in 2014, is a fast-growing AI-powered enterprise SaaS company on a mission to redefine customer experience through intelligent automation and next-generation AI. Our platform brings together AI Voice & Chat Agents, Customer Support & Contact Centre, Workflow Automation, Conversational Itelligence, Analytics, Quality Management, Collections, Claims, Sales workflows, and Employee Experience — across voice, chat, email, WhatsApp, social and other channels.
With a team of 400+ passionate professionals, Kapture powers the customer experience of 1,000+ enterprises across 18 countries, spanning industries such as BFSI, Retail, Travel, Digital Native businesses, and Energy & Utilities. Our customer ecosystem includes marquee brands such as Unilever, Reliance, Tata, Coca-Cola, BigBasket, Meesho, Lenskart and Airtel Payments Bank. Headquartered in Bengaluru, with offices across Mumbai, Gurugram, the USA and UAE, Kapture is at an exciting stage of growth as we continue to push the boundaries of AI, automation and enterprise CX.
Come be part of Kapture’s journey to build the future of customer experience!
What is this role all about? As a Technical Operations Engineer you will play a critical role in ensuring the reliability, availability, and performance of Kapture CX's enterprise platform. You will work directly with enterprise customers to resolve complex production challenges while collaborating with Engineering, Product, DevOps, and Customer Success teams to deliver a world-class customer experience. Sounds interesting? Here's a more detailed description of what you will do in this role: