You will be taken to American Express’s own careers page to apply. Job ID 26014686.
Job description
The Analyst – Training Administration, Reporting & AI Enablement will support the effective administration, reporting, governance, and continuous improvement of training and learning operations. The role will combine strong operational discipline with data analytics, automation, AI, and technical capabilities to improve the efficiency and effectiveness of training administration. The successful candidate will be responsible for maintaining accurate training records, producing meaningful reports and insights, coordinating administrative activities, supporting stakeholders, and identifying opportunities to simplify and automate manual processes using AI and digital tools.
Responsibilities
Training Administration & Coordination
Support training logistics, communications, scheduling, invitations, participant queries, and follow-up activities.
Support Learning Management System (LMS) administration and data maintenance, where applicable.
Own the maintenance of the GFCC Training Team repository.
Provide administrative support for training-related projects, meetings, reviews, and governance routines.
Reporting, Analytics & Insights
Prepare and maintain recurring and ad-hoc training reports, dashboards, scorecards, and management information.
Analyze training data to identify trends, completion gaps, operational issues, and opportunities for improvement.
Perform data validation and reconciliation to maintain a high level of reporting accuracy and data integrity.
Consolidate information from multiple data sources and convert raw data into clear, actionable insights.
Develop effective visualizations and management-ready reporting using tools such as Microsoft Excel and Power BI.
Monitor key training metrics and KPIs, including participation, completion, attendance, assessment results, capacity/utilization, and other relevant measures.
Support leadership and stakeholder reviews by preparing reporting packs, summaries, presentations, and supporting analysis.
AI, Automation & Process Improvement
Actively identify opportunities to automate repetitive training administration and reporting activities.
Leverage Generative AI and AI-enabled productivity tools to improve reporting, data analysis, documentation, communications, knowledge management, and administrative workflows.
Use tools such as Microsoft Copilot and other approved AI solutions, where available, to enhance productivity while adhering to applicable company policies and responsible AI practices.
Support development of automated workflows using AMEX approved tools, reducing manual effort and improving process consistency.
Explore opportunities to integrate AI, automation, dashboards, and workflow tools into existing training administration processes.
Document automation solutions and establish sustainable processes that can be maintained by the broader team.
Continuously identify simplification opportunities and recommend improvements based on data and operational experience.
Stakeholder & Operational Support
Partner effectively with training teams, leaders, and other support functions.
Respond to training-related queries and requests accurately and within agreed timelines.
Track open actions, dependencies, issues, and deliverables and follow through to closure.
Requirements
Required Skills & Capabilities
Strong analytical and problem-solving skills with the ability to work with large datasets and translate information into actionable insights.
Advanced proficiency in Microsoft Excel, including PivotTables, lookups, formulas, data validation, data manipulation, and reporting.
Strong understanding of Generative AI, prompt engineering, and practical business applications of AI.
Experience or strong aptitude in using Microsoft Copilot and AI-enabled productivity tools.
Ability to learn new technologies quickly and identify practical opportunities to apply technology to business processes.
Strong attention to detail and commitment to data accuracy.
Excellent organizational and administrative skills with the ability to manage multiple tasks simultaneously.
Strong written and verbal communication skills.
Ability to prepare clear, concise, and professional presentations and management reports.
Strong stakeholder-management and collaboration skills.
Demonstrated ability to work independently, take ownership, and follow through on deliverables.
Continuous-improvement mindset with an interest in simplifying and digitizing processes.
Preferred Technical Skills Candidates with exposure to one or more of the following would be advantageous: Excel | Power BI | Power Query | Microsoft Copilot | Generative AI | Prompt Engineering | SharePoint | Microsoft Teams | Learning Management Systems | Data Visualization | Workflow Automation Preferred Experience
Experience in reporting, business operations, workforce support, or a similar administrative/analytical environment.
Experience preparing dashboards, operational reports, scorecards, or management information.
Experience managing data quality, trackers, documentation, and recurring operational processes.
Demonstrated interest or hands-on experience in AI, automation, digital transformation, or process improvement.
Experience working with multiple stakeholders in a fast-paced and deadline-driven environment.
