Associate II, Production Operations

Are you curious, motivated, and forward‑thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues that combine incident management with the demands of financial services and modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. About the team We are FIS Capital Markets Shared Technical Services Group, providing Mainframe batch support to our FIS Capital Markets products Clients. About the role Mainframe - Batch Operations This role is to ensuring the continuity of Batch operations work and meeting service level agreements. Employee will be responsible for batch monitoring tools , expertise in CA7 scheduling, NDM , JCL . What you will be doing

• Collaborate in a team environment. Deliver quality customer service. Consultative and team-oriented.
• Knows the fundamental concepts, practices and procedures required for the field of specialization i.e mainframe ( JIRA/SNOW/ JHS etc). • Good working knowledge of excel, macros, VBA.
• Contribute/share ideas and information. Effective oral and written communication
• Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
• Ready to work in 24/7 environment
• Ability to monitor batch execution and file transfers to meet commitments with clients
• Ability to monitor multiple applications and data transfer protocols to meet customer needs. • Recognize problems and issues. Act quickly to carryout appropriate decisions. Exhibit effective problem solving skills