Principal Engineer - IT

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Position Summary This role will be responsible for leading the India Deskside Operations function, ensuring delivery of high-quality end-user support services, operational excellence, asset lifecycle governance, and technology enablement for the business.

The individual will oversee day-to-day operations, lead strategic initiatives, drive continuous improvement, partner with business and technology stakeholders, and ensure a seamless end-user technology experience across all India locations. The role requires strong leadership, operational discipline, technical expertise, and the ability to manage large-scale enterprise technology environments through internal teams and managed service partners.