Senior Manager-Digital Product Management

The eCRMS (Enterprise Customer Relationship Management Solutions) team sits within ICRST and supports the GCS and ICS iterative delivery teams’ sales tooling and deal-flow platforms, built primarily on Salesforce, ensuring the sales organization has the day-to-day product capabilities it needs to run the business. This team partners closely with Sales Always On and Business Health engineering teams and eCRMS product managers across the GCS and ICS sales domains to keep the platform healthy and continuously improving. The Senior Manager, Digital Product Management will own the day-to-day business health of the GCS and ICS Salesforce platform, driving product enhancements that impact sales tooling and deal flow from initial change request through to a deployed, tested solution. This is a high-agency individual contributor role with no direct reports, responsible for keeping many concurrent issues moving in parallel across product, engineering, and business stakeholders.

• Own the end-to-end process of taking a business-submitted Change Request from intake through aligned business requirements, a solution agreement with Engineering and Product, agile development, and a tested, deployed solution that meets the original business purpose.

• Partner directly with Product Managers, Engineering, and Sales (business) stakeholders to gather and align on business requirements, then bring Engineering and Product together to compile a comprehensive solution agreement.