Servicing Training Specialist - KYC

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere. More about our mission and what we offer.

The Servicing Training Specialist role facilitates key learning and development initiatives that support business objectives and fosters employee growth. They are responsible for conducting onboarding sessions for new hires and support continuous learning initiatives, conducting refreshers and facilitating upskilling opportunities. The Servicing Training Specialist must guarantee that all training materials are up-to-date, meticulously maintained and version-controlled as well as supporting the planning & logistics of training sessions.

Activities performed on the job

• Training facilitation

• Delivers engaging and informative training sessions; facilitator led trainings to be held in person (where possible)

• Facilitates learning sessions according to the Facilitators' Guide and Train the Trainer sessions

• Acts as a Subject Matter Expert (SME) in the designated areas

• Conducts all facilitator-led training sessions live and on-site, unless exceptions are approved by a direct lead