Team Member - Priority Support Center

Job Description

Division Fulfil

Function / Sub Function PSC

Role Title Team Member- Priority Support Center (Senior Exe / Technical Call Centre)

Role Code

001

Reporting Structure

Team Lead Priority Centre (Technical Call Centre)

No of Positions

Grade/Level: A / Senior Exe.

Location: Hyderabad

JD

Job responsibility

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products

• Responsible for handling personal KPIs/KRAs

• Team player, Tech Savvy

• Responsible for high level of customer focus

• Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer End customer, authorized signatories, clients Internal teams

Necessary Preferred

Skills

• Excellent communication skills and hold on English & Hindi

• Strong customer handling skills

• Customer centric and high focus on customer facing processes

• Excellent grip on high end leased line and voice products

• Excellent hands on experience in handling QRC at call centre for Premium Customer Base

• Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

.

Qualification Any Graduation / Diploma ·

. .

Overall Work Experience

·

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers

• Hands on experience in voice and data products people handling and customer interaction

.

Behavioural Attributes

• Strong customer focus

• Good analytical skills

• Strong communication and interpersonal skills

• Inclination towards innovation

• Good Computer Knowledge

·

. .