Telephone Operator

Job Description Key Responsibilities:

• Answer and direct incoming calls promptly and professionally

• Assist guests with inquiries, requests, and reservations

• Transfer calls to the appropriate hotel departments or personnel

• Record and relay messages accurately

• Maintain a polite, welcoming, and professional tone in all communications

• Support front office and administrative tasks as needed

• Follow hotel standards and protocols for guest communication

Required Skills & Soft Skills

• Excellent English communication (verbal and written) and professional, hospitable demeanor

• Proficient in Microsoft Office, especially Excel, with strong organizational and multitasking abilities

• Ability to handle multiple calls efficiently while staying calm and patient under pressure

• Quick learner, proactive, and adaptable to changing tasks and shift schedules, including weekends and holidays

• Strong interpersonal skills and teamwork orientation, ensuring a seamless guest experience.

Qualifications and Eligibility

• Graduate (any discipline)

• Mumbai-based

• Female Candidates