Branch Ops - Central Function - Senior Manager - L4 - Mumbai (Intellion Square)
- Location KLI - Mumbai - Intellion Square - HO, Mumbai, Maharashtra, India (MU6W)
- Experience 1-4 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to Kotak Life Insurance’s own careers page to apply. Job ID JOB17611.
Job description
Role Purpose
To drive operational excellence across branch operations through effective cross-functional coordination, process improvement, customer-centric problem solving, and automation-led initiatives. The role will act as a key liaison between various departments to ensure seamless execution of operational processes and enhanced customer experience.
Key Responsibilities
- Coordinate with multiple
departments to ensure smooth execution of branch operational processes.
- Drive resolution of
operational issues by collaborating with relevant stakeholders.
- Identify process gaps
and implement sustainable solutions to improve efficiency and service delivery.
- Lead automation and
digitization initiatives to reduce manual effort and improve productivity.
- Monitor and enhance
customer experience by addressing operational bottlenecks proactively.
- Support business and
operations teams with process governance, compliance, and controls.
- Analyze operational data
and provide actionable insights for process optimization.
- Ensure adherence to
regulatory and organizational guidelines across branch operations.